RETURNS/EXCHANGES

Your complete satisfaction is our top priority. If for any reason you are unsatisfied with your order please let us know.

Our return process is simple and hassle free. We’ll gladly accept unworn, unwashed, or defective merchandise purchased on shirtwerx.com for return or exchange. Please mail your purchase back to our warehouse. Once we receive the returned merchandise, you will receive a confirmation email and we will then credit your account within 10 business days. Original shipping charges are not included in the refunded price.  For any further assistance with returns please email customer service or call (951)245-4088.

PRIVACY POLICY

We respect and are committed to protecting your privacy.

United States Privacy Notice

This Privacy Notice (this “Notice”) explains how information about you is collected, used and disclosed by Innovative Merchandising Services Inc., a company incorporated under the laws of California and our affiliates and subsidiaries in the United States (collectively, “Shirtwerx.com”, “we”, “us”, or “our”) with its principal business office located at 424 N Spring St. Lake Elsinore, CA 92530. This Notice applies to information we collect when you access or use our technology platforms including, without limitation, our websites, shop with us at events, engage with us via social media, or when we otherwise interact (by email, telephone or otherwise). By providing us with your Personal Information (as defined below) or otherwise interacting with us, you consent to the collection, use and disclosure of such information in accordance with this Notice.

1. COLLECTION & USE OF PERSONAL INFORMATION.
   “Personal Information” is information that identifies, relates to, or describes, directly or

indirectly, you as an individual, such as your name, e-mail address, telephone number, home address, or payment information (e.g., account information or credit card number).

We may collect Personal Information when you interact with Shirtwerx.com or any of our brands, such as when you:

• Purchase, return or reserve merchandise through our platforms
• Participate in our contests, sweepstakes or promotions, or participate in one of our surveys or other customer research;
• Submit product ratings and reviews;
• Contact our Customer Service  

2. SHARING OF INFORMATION.
   Except as described in this Notice, we will not provide your Personal Information to third parties without your consent. We may, however, share aggregated, non-personal or de-identified information, which cannot reasonably be used to identify you, with third parties. We may also share any of your Personal Information (listed above) for our business and commercial purposes and as more specifically described below:

Service Providers Providing Services on Behalf. We may share your Personal Information with service providers that perform functions on our behalf or assist with our business operations, such as those that host or operate our Platforms, analyze data, and provide customer service; advertisers; or other service providers that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance.

Third Parties/Trusted Partners Providing Services on Our Behalf. We may share your Personal Information with trusted partners that provide you and us with services, such as those that process transactions and payments, process gift card orders and use, facilitate and publish product ratings and reviews, perform anti-fraud services, and fulfill, ship, and deliver orders. In these situations, you are using and directing us to intentionally disclose Personal Information (including personal identifiers and financial information) so our merchandise and services can be provided to you.

Legal and Additional Disclosure. We may transfer and disclose your information to law enforcement, the courts, our advisors, attorneys, and others who participate in the legal process to comply with a legal obligation; when we believe in good faith that the law or a governmental authority requires it; to verify or enforce applicable policies; to detect and address fraud, security or technical issues; to respond to an emergency; otherwise to protect the rights, property or security of Shirtwerx.com or third parties, or as otherwise required or permitted by law.

3. CHOICE AND ACCESS.
   Accessing/Updating/Deleting Your Personal Information. If you wish to access, modify, verify, correct or delete any of your Personal Information collected through the Platforms, you may contact us using the contact information provided below. Alternatively, you may access, modify, verify, correct or delete your registered user information through our Platforms. We may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others, or are impractical. If you are a California resident, go to the California Consumer Privacy Act Notice and Rights page to learn more about your privacy rights.

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Platforms or we have otherwise received. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always be possible to completely remove or delete all of your information from our databases without some residual data remaining due to backups and other reasons. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and obligations.

Selling. Shirtwerx.com is not currently selling and will not sell (as defined in the CCPA) your Personal Information. Additionally, Shirtwerx.com does not rent, sell, or share personal information (as defined by California Civil Code §1798.83; Shine the Light) about you that we collect on our Platforms with other people or unaffiliated companies for their direct marketing purposes.

4. SECURITY OF YOUR INFORMATION.
   Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; (c) any such information and data may be viewed or tampered with in transit by a third party; and (d) When you transfer information to us through the internet you do so at your own risk.
5. PRIVACY OF CHILDREN.
   We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the Platforms is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us at orders@shirtwerx.com. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
6. CONTACT US.
   As it relates to questions you might have about this Notice or if you have a concern that Shirtwerx.com may have failed to adhere to this Notice, please contact us at orders@imswerx.com

If you still have concerns about ordering electronically, feel free to call (951)245-4088 and place your order over the phone. Please have the product name, size, and color ready for each item you wish to order.